RVONROAD
RVONROAD
On Road Service
Agent Application
Agent Application
RVONROAD
RV Company Application
RVONROAD
RV Client Information*
Copyright RVONROAD Ltd. March 2009
RVONROAD
Welcome to RVONROAD Ltd. which was set up in March 2009 to specialise in the motorhome and RV market. We have now been operating successfully for over a year with excellent client feedback.
We considered there was a niche for a specialised motorhome service in this expanding industry which allows RV companies the ability to free up their staff from multiple calls from their clients....often at busy and inconvenient times, plus have experienced knowledge at the other end of the phone for clients problems, as they occur.
We have a comprehensive list of communication options for clients (subject to RV company procedure), service agents and RV companies to enable the service to be operated efficiently on a 24/7 basis from any location.
We also have a comprehensive online listing of regular service agents throughout New Zealand and will, in the near future, be looking to get the best rates and constantly improving service from them, as well as considering new options to further improve the service offered to RV companies to whom we are contracted. All of these service agents have been placed on easy access web pages, enabling us to retrieve the required information promptly and log the enquiry on a Web based RVONROAD Client Info Form.
The Director of the company has over 8 years practical maintenance experience in the motorhome industry Staff working for RVONROAD will be trained accordingly, so that an efficient, effective service is offered to RV companies.
If you are interested in discussing the contracted service options in further detail, as an RV company, please just click on the 'RV Company Application' banner alongside or the link on the menu bar at the top of the page, fill out the web based form and submit online.
If you are a potential, or existing on road service agent, please click on the 'On Road Service Agent application', complete, and submit online.
Our goal is to offer a quality service to the RV market and we look forward to talking further with you, whether Client, RV company or Service Agent.
Now developing is the RVONROAD free publication and Motorhome Co-ordinator network
We considered there was a niche for a specialised motorhome service in this expanding industry which allows RV companies the ability to free up their staff from multiple calls from their clients....often at busy and inconvenient times, plus have experienced knowledge at the other end of the phone for clients problems, as they occur.
We have a comprehensive list of communication options for clients (subject to RV company procedure), service agents and RV companies to enable the service to be operated efficiently on a 24/7 basis from any location.
We also have a comprehensive online listing of regular service agents throughout New Zealand and will, in the near future, be looking to get the best rates and constantly improving service from them, as well as considering new options to further improve the service offered to RV companies to whom we are contracted. All of these service agents have been placed on easy access web pages, enabling us to retrieve the required information promptly and log the enquiry on a Web based RVONROAD Client Info Form.
The Director of the company has over 8 years practical maintenance experience in the motorhome industry Staff working for RVONROAD will be trained accordingly, so that an efficient, effective service is offered to RV companies.
If you are interested in discussing the contracted service options in further detail, as an RV company, please just click on the 'RV Company Application' banner alongside or the link on the menu bar at the top of the page, fill out the web based form and submit online.
If you are a potential, or existing on road service agent, please click on the 'On Road Service Agent application', complete, and submit online.
Our goal is to offer a quality service to the RV market and we look forward to talking further with you, whether Client, RV company or Service Agent.
Now developing is the RVONROAD free publication and Motorhome Co-ordinator network
RVONROAD
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*Clients do NOT have access to this website
This website is for RV companies and On-Road Service Agents ONLY. Clients will have access to a separate website, should they need online solutions for common problems during their hire period.
Limited
"I have had an accident and my side door is not useable, how do I swap the van?"
"My House Battery is low, what shall I do?"
I have no heating, where do I get this fixed?"
"My roof vent has blown off in the wind. What do I do?"
"My water pump is not working. Where do I go to get it fixed?"
"My fridge is not working. How is this going to be repaired"
| The cost of equivalent of just ONE employee, could give YOUR COMPANY nationwide 24/7 on road coverage for up to 400 vans | Our online CONTROL PANEL gives us all information at our fingertips, needed to solve clients problems | Experienced operator/s with maintenance knowledge to assist with your clients problems whilst on road | Online Web Form Follow-up for Service Agents. We get the information on the repairs and forward it to the relevant Depot Managers for their info |
| Email to Txt follow up received from clients "Yes thank you. Very helpful man advised me" ...Allen, Australia Oct.09 "The motorhome is repaired. Excellent service...Lieuwens, Holland Oct 09 "Yes thank you, everything is great and we are very happy with your service...Metzroth, Australia Oct 09 |
Friendly, helpful service |
Feedback forms for Depot to RVONROAD and from RVONROAD to Depot giving full transparency on clients problems whilst on road to benefit RV companies and RVONROAD |
Multiple communication formats using the latest in technology PLUS full monthly reporting |
"it's Sunday night, my client is stuck in Milford Sound...what do I do now?"
"There is no time to sort all these problems"
I would love to have someone take care of all the problems"
"Just got home and I need a rest and now a client has a problem"
"Short staffed and nobody to assist our clients" "
"We are getting so many complaints from on road issues"
Now trading for over a year with over 90% average and above client satisfaction levels and regularly 80-90% above average/excellent client feedback